Comments on: Horizon Blue Cross Blue Shield of NJ Loses Customer Data http://www.hatesomethingchangesomething.com/horizon-blue-cross-blue-shield-of-nj-loses-customer-data/ Ideas to be successful in business. Fri, 06 Aug 2010 08:56:08 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Roland Reinhart http://www.hatesomethingchangesomething.com/horizon-blue-cross-blue-shield-of-nj-loses-customer-data/comment-page-1/#comment-57 Roland Reinhart Wed, 30 Jan 2008 17:59:21 +0000 http://www.newmediasandbox.com/2008/01/29/horizon-blue-cross-blue-shield-of-nj-loses-customer-data/#comment-57 One piece of good news to come from it today: NJ Senator Calls for Hearings and Investigation of Massive Data Loss by Horizon Blue Cross/Blue Shield (<a href="http://www.senatenj.com/index.php/otoole/o%E2%80%99toole-calls-for-hearings-and-investigation-of-massive-data-loss-by-horizon-blue-crossblue-shield/204" target="_blank" rel="nofollow">Read announcement</a>) But this might just be opportunistic lip service until the health industry lobbyists get involved to make political donations and sweep everything under the rug. One piece of good news to come from it today:
NJ Senator Calls for Hearings and Investigation of Massive Data Loss by Horizon Blue Cross/Blue Shield (Read announcement)
But this might just be opportunistic lip service until the health industry lobbyists get involved to make political donations and sweep everything under the rug.

]]> By: Appalled http://www.hatesomethingchangesomething.com/horizon-blue-cross-blue-shield-of-nj-loses-customer-data/comment-page-1/#comment-56 Appalled Wed, 30 Jan 2008 17:32:43 +0000 http://www.newmediasandbox.com/2008/01/29/horizon-blue-cross-blue-shield-of-nj-loses-customer-data/#comment-56 This kind of irresponsible behavior on the part of Horizon Blue Cross Blue Shield is *appalling*. I too received a letter and am still in shock. It's like being mugged. To make things worse, contacts at the customer service number they established gave out conflicting information as to exactly what information was stolen. When asked, they were unable to provide any specific details about how this happened, why the employee had this information on a laptop, let alone what measures they were taking to ensure such an appalling security breach does not happen again. It is great to tell individuals to safe-guard their information. But what happens when they have done all that they can and are now in jeopardy due to the apparent carelessness and poor security of a large company like this? The customers that mistakenly placed their faith in Horizon Blue Cross Blue Shield will now have to suffer the consequences. But shouldn't Horizon Blue Cross Blue Shield have to accept some responsibility? If this were the act of an individual, not a large company, it seems likely that someone would be pressing legal charges against them. As individuals what recourse to we have? This kind of irresponsible behavior on the part of Horizon Blue Cross Blue Shield is *appalling*. I too received a letter and am still in shock. It’s like being mugged. To make things worse, contacts at the customer service number they established gave out conflicting information as to exactly what information was stolen. When asked, they were unable to provide any specific details about how this happened, why the employee had this information on a laptop, let alone what measures they were taking to ensure such an appalling security breach does not happen again.

It is great to tell individuals to safe-guard their information. But what happens when they have done all that they can and are now in jeopardy due to the apparent carelessness and poor security of a large company like this? The customers that mistakenly placed their faith in Horizon Blue Cross Blue Shield will now have to suffer the consequences. But shouldn’t Horizon Blue Cross Blue Shield have to accept some responsibility? If this were the act of an individual, not a large company, it seems likely that someone would be pressing legal charges against them. As individuals what recourse to we have?

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